🌟 FAQs

Definitely! For custom themes, bulk orders, or wholesale pricing, just reach out on WhatsApp at +86 155 2100 2204 or email us at yufei@elevendiy.com — we'd love to work with you.

Every case is made to order just for you. We spend 1–3 days crafting it, then let the cream glue fully cure for 5–7 days — that's what gives the 3D texture its strength and makes it last. In total, most orders ship within 7–10 days.

We ship to supported international destinations. Shipping options and rates appear at checkout. If no option appears for your country or order, contact us before ordering. Tracking details are provided after dispatch where available.

Absolutely — that's what we do best. Your OC, your pet, your fandom,
your brand... if it exists, we can decoden it. Just start on our Customize page and we'll get back to you within 24 hours with a quote and design sketch

Because every case is made to order for your specific phone model, we
can't resell returned items. For that reason, refunds for personal
reasons are only available within 24 hours of placing your order — before your case goes into production.

Handmade and shipped a long way, your case might occasionally lose a charm along the way. No stress: every order includes a small tube of repair glue, so you can pop it back on in seconds. If anything arrives seriously damaged, just email us at yufei@elevendiy.com and we'll make it right.

Wipe gently with a soft cloth, avoid heavy drops and prolonged direct sunlight. Wireless charging compatibility depends on your phone, charger and the thickness and decorations of the design; please check before ordering.